1. Digital Content: No Refunds After Confirmation
All paid services offered through Strados.ai are digital content products. When you confirm your purchase and submit your data, we immediately begin generating your personalized output. Delivery typically occurs within 24 hours. Because production begins immediately upon your confirmation, no refunds are available once the service has been confirmed. By completing your purchase and submitting your data, you expressly consent to the immediate delivery of digital content and acknowledge that you waive your right of withdrawal in accordance with Article 16(a) of EU Directive 2011/83/EU.
2. Exceptions
We may offer a refund at our discretion only in the following circumstances:
- The purchased output was not delivered within a reasonable timeframe due to a platform failure on our side
- The delivered output is substantially incomplete or unusable due to a technical error attributable to our platform
- You were charged twice for the same service in error
3. Refund Process
To request a refund under the exceptions above, please contact us via our contact form. Include your name, the email address used for the purchase, and a description of the issue. We will review your request and respond within 14 business days. Approved refunds are processed to the original payment method within 5-10 business days, depending on your financial institution.
4. Refunds on Discounted Purchases
If you purchased a service using a promotional discount, any refund will be based on the amount actually paid, not the original listed price.
5. Contact
For refund requests or questions about this policy, please use our contact form.
Entity: Bodhi8 Ltd, Nicosia, Cyprus